1. Account Deletion Requests
You may request deletion of your SproutOS account by contacting your organisation administrator or emailing privacy@sproutos.app.
2. What to Include
To help us identify your account, include:
- Your full name.
- Your registered email address.
- Your organisation name or organisation code, if known.
- The role you use in SproutOS, such as parent, volunteer, staff member, administrator or member.
3. What May Be Deleted
Where permitted, account deletion may remove or anonymise your user profile, login access, contact details, profile image, device tokens and account-specific settings.
4. Organisation Records
Some records may belong to your organisation rather than only to your personal account. This may include attendance records, pickup verification history, audit logs, incident records, participant records, safety notes and administrative activity. These records may need to be retained by the organisation for legal, safety, operational or accountability reasons.
5. Retention for Safety and Legal Reasons
SproutOS and your organisation may retain limited records where required for child safety, safeguarding, fraud prevention, dispute resolution, audit logging, legal compliance or legitimate organisation administration.
6. Processing Time
We aim to respond to account deletion requests within a reasonable timeframe. Some requests may require verification of identity or approval by the relevant organisation administrator before deletion can be completed.
7. Loss of Access
After deletion, you may lose access to your organisation workspace, attendance history, notifications, pickup permissions and other SproutOS features connected to your account.
8. Contact
For account deletion or privacy requests, email privacy@sproutos.app. For general support, email support@sproutos.app.