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Contact Support
Email: support@sproutos.app
Response time: Usually within 24–48 hours.
Before Contacting Support
If your issue relates to your organisation, role, participant record, child profile, attendance, pickup permission or access level, contact your organisation administrator first.
Common Issues
- I did not receive my verification email.
- My organisation code does not work.
- I cannot access the correct role.
- I need help with attendance or pickup workflows.
- I forgot my password.
- I need to update or delete my account.
Privacy and Account Requests
For privacy, data access or account deletion requests, email privacy@sproutos.app.